Frequently Asked Questions

I really liked such-and-such when I was in Japan. Can you get this for me?

Yes, we would be happy to look into this for you. Whether it is feasible or not will depend on what the item is.

Do you sell authentic items?

Yes, all items are genuine products that have been sourced in Japan.

Will you express post something for me if I want it urgently?

Yes, we can do that for you. Our preference is to use Platinum Express Post prepaid satchels as these are tracked. Depending on your location the item will reach you as early as the next day.