Shipping & Handling (recommended reading)
All goods are shipped using Australia Post’s registered mail service. This service gives you peace of mind that your new purchase will arrive on time and in satisfactory condition.
The advantages of this service are:
- A unique identifying number for each parcel
- Proof of postage
- A signature obtained on delivery
- Insurance of up to $100
We endeavor to ensure that you receive your items in great condition and pack all items in bubble-wrap.
All efforts are made to post items within 1 business day of when an order has been received. Please note that if you pay via direct deposit we won't be able to ship until payment has been confirmed. Generally, payments made from the Commonwealth Bank are able to be confirmed very quickly while payments from other banks will often appear the next day.
Estimated delivery times from Australia Post
All items are posted from Sydney and the delivery time will depend upon the destination (with longer times for non-metropolitan areas). If an accurate estimate is required please consult the Australia Post website otherwise the following can be used as a rough guide:
- Within Sydney: Next day
- Sydney to Brisbane and Melbourne: Delivery by 2nd business day after postage
- Sydney to Adelaide: Delivery by 3rd business day after postage
- Sydney to Perth and Hobart: Delivery by 4-5th business day after postage
Express Post Platinum service
If the items you've ordered are needed quickly we also offer the option of Australia Post's Express Platinum service. This provides next business day delivery within the Platinum Post network. Most of the capital cities are included but it is worth checking to make sure your specific postcode is listed.
You can search for your postcode on the Australia Post network page.
Express Post Platinum also provides a tracking number and proof of postage for additional peace of mind.
Your tracking number can be entered into the Australia Post website here to check it's delivery status.
Other Notes:
Parcels are generally delivered between the hours 8am - 5pm.
If there is no one in attendance at the address at the time of delivery Australia Post will usually place a notification card in the addressee's letterbox informing them of the Australia Post outlet where the parcel has been transferred for collection, and the expected time after which it will be available.
Further information on shipping is available from the Australia Post website.
