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Warranty and Returns Policy


Products that are not working on Delivery

A 14 day Dead on Arrival (DoA) period is provided for all products ordered from Bewa Japan. This period starts from the date your order leaves our warehouse. In the event of a DoA product please follow our warranty policy as outlined below.


Products that appear to have been damaged during delivery

All products are shipped using Australia Post’s Registered Mail service and as such include postage insurance. While we take precautions to ensure that goods are delivered in good condition it is the responsibility of Australia Post to ensure their safe delivery. In the event of damage please contact Australia Post for a claim. We will do our best to assist with this process.


Change of Mind

In general Bewa Japan will not arrange a refund or return if a customer changes their mind about a product once goods have been dispatched.


Faulty Goods

Bewa Japan provides a 60 day warranty on the goods we supply against product defects. This warranty is not-transferable to a third party.

The following exclusions apply:

  • Whereby the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.
  • Whereby the product has been used in a manner other than for which it was designed.
  • Whereby the fault appears to have resulted by reason of neglect, abuse, improper use or wear and tear.
  • Whereby the product can not be returned with all of its parts.
  • Whereby the product has been used for commercial purposes.

If Bewa Japan, or its agent, determine in their reasonable opinion that the Goods are faulty for no reason attributable to the Customer, Bewa Japan will offer:

  • a refund for the Total Price of the returned Goods; or
  • a credit for the Total Price of the returned Goods; or
  • to either replace or repair the returned Goods.

Please note: A refund or replacement item will only be arranged once the faulty item has been received and tested for the specific fault specified in the Warranty Claim.


Return of Non-Faulty Goods

If Bewa Japan, or its agent, determine in their reasonable opinion that the Goods are faulty by reason of neglect, abuse, improper use or wear and tear:

  • the Goods will be returned to the Customer; and
  • the Customer will be liable to pay Bewa Japan a processing fee of $50 together with the freight costs associated with their return.

Procedure for Warranty Claims

To make a warranty claim, please follow the procedure below:

Send an email to info@bewajapan.com.au and include in your email:

  • Your name and contact phone number
  • The order number
  • The date appearing on the packing slip or invoice
  • The reason for the return

After assessing the details in your email we will provide a Return Authorisation (RMA) which will enable us to accept the return of the item for assessment. Bewa Japan will only accept Goods for return in respect of which a Return Authorisation Number has been issued. The RA number is valid for fourteen (14) days from the date of issue and goods must be sent within this time period.

It is the customer’s responsibility for ensuring that all goods that are to be returned are packed appropriately in order to prevent damage during shipping. It is also the customer’s responsibility to ensure products are returned complete with all accessories and manuals. Any goods returned without an RA Number or with an expired RA Number will not be accepted and will be shipped back to the customer at their expense. Bewa Japan reserves the right to reject incomplete or not properly packaged items.

When returning a product please include the following information on the outside of your return package:

  • The original order number
  • The Return Authorisation number (RMA) your were given
  • Your Full Name

Please note:

  • All costs associated with returning faulty goods are the customer's responsibility and are not refundable
  • All forward returns will be rejected. In order to accept return of an item a RM number is required.

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.